Business Writing Essentials

How to write emails, memos and short documents that busy colleagues actually read and act on — reader-first structure, plain language and disciplined editing. For anyone in an industrial or office role who writes at work.

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50m

Total time

Competency levels

Lessons

What you'll learn

Explain why reader-first writing gets faster, better responses than writer-first writing
State the main point of a message in the first two sentences (bottom line up front)
Replace jargon and long constructions with plain, direct language
Structure documents with short paragraphs, informative headings and lists
Match tone and level of detail to the audience and situation
Edit your own writing in ordered passes and apply email etiquette that respects readers' time

Curriculum

Progress through each competency level in order.

Awareness

Write for the Reader, Not for Yourself
Knowledge
2m
Bottom Line Up Front
Knowledge
2m
Awareness Check: Reader-First Basics
Assessment
7m

Knowledge

Plain Language Over Jargon
Knowledge
2m
Structure: Paragraphs, Headings and Lists
Knowledge
2m
Knowledge Check: Language and Structure
Assessment
8m

Skill

Tone, Audience and Editing in Passes
Knowledge
2m
Rewrite a Real Workplace Message
Assignment
3m
Skill Check: Tone and Editing
Assessment
8m

Mastery

Email Etiquette That Gets Action
Knowledge
3m
Communication Audit and Standard
Assignment
3m
Mastery Assessment: Business Writing Judgement
Assessment
8m

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