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Customer Relations Management

Customer Relations Management

Customer Relations Management

In today's competitive landscape, managing customer relationships is key to business success. This training program provides participants with the skills to effectively manage customer interactions, improve satisfaction, and foster loyalty. The course covers everything from communication skills to leveraging CRM technology.

Course Outline

Foundations of CRM

  • What is CRM?
  • The Customer Lifecycle
  • Building Rapport and Trust
Code
SM-05
Type
Classroom
Duration
3 days
Modules
4
Skill Level
Beginner
Language
EN
Max Students
20
Certificate
Yes
Assessment
Yes

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